Australian Betting Exchange
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Telephone Betting ­ 1800 759 354, Helpdesk ­ 1800 644 738
YOUR BETFAIR PUNTERS' GUIDE
 
8. TELEPHONE BETTING
All of Betfair's online services -- and more -- are available via our telephone betting services. Betfair Telbet operators are on hand 24 hours a day,
seven days a week, to place bets on your behalf. It's as easy as dialling 1800 759 354, providing your Telephone Account Number (TAN) and full
name, and asking the operator for the market of your choice.
TELEPHONE ACCOUNT NUMBER (TAN)
Placing a bet via telephone is a quick and easy process. Every
customer has a Telephone Account Number, which is required to
access your account over the telephone. Your TAN can be found
by logging into your account online, then clicking My Account and
viewing the My Profile tab. At the bottom of the page is your TAN.
PLACING A BET
To place a bet, call Betfair on 1800 759 354 and provide the Telbet
operator with your TAN. The operator will ask for your name in full.
Bets can only be placed once customers have provided their TAN and
their full name has been verified.
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BETTING
AS IT SHOULD BE.
P16
STEP-BY-STEP GUIDE
· Call 1800 759 354 and state your full name and TAN
· Tell the operator which market you are interested in betting
on i.e. race 2 at Sale
· The operator will provide you with the "back"
and "lay" odds
· You then request to back or lay a selection, with the amount
you wish to stake
· The operator will then call back the bet to you to confirm
your intentions
· The operator will then place the bet on your behalf
· Confirmation of a matched bet or unmatched bet will then
be relayed to you
The Telbet operator can amend partly unmatched and/or completely
unmatched bets that are on the system regardless of where they
were placed i.e. your computer or via the phone. The final decision on
whether to vary your bet is up to you. Whether using your computer,
or using telephone betting, it is you who actively manages your
position. The state of your bet may not be resolved during the time
you are in communication with the Telbet operator. If you prefer to
leave your original position, you can check later to see whether
it has been matched, or remains unmatched. Following this
process ensures that the operator and the customer have a good
understanding of the bet that is being placed.
IN-PLAY BETTING
Australian law states that in-play betting can be conducted on racing
online, but cannot be conducted online on sports. However, in-play
betting on sport can be conducted over the telephone, and an in-play
order placed over the phone CAN be cancelled online. Please note
that you cannot update the bet online i.e. change odds or stake size
­ you can only cancel the bet. For all sports, there is a minimum
time delay of five seconds for in-play betting, which allows punters
to cancel unmatched orders on the system when there is a change
in market conditions. This delay protects customers when backing
and laying. In this scenario, the operator might say, "Your bet will
be processed in five seconds due to the game being in-play." The
operator will then reconfirm the status of the bet.
BET IN PLAY ONLINE ON HORSE RACING
If you want to place bets in play during sporting events then Australian law obviously requires
that you conduct this using our telephone betting service by calling 1800 759 354. Did you know however that you can bet in play online on our
extensive offering of worldwide racing all the way until the first horse crosses the line. In Australia in play racing is currently limited to group racing
only but expect to see this extended soon.
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